Delete Your Thenee Account

At Thenee, we give users control over their personal data. You can delete your account and associated personal information directly in the app.

If you still have access to the app, account deletion starts and completes from inside the app. No email is required.

Delete your account in the app

1. Open the Thenee app
2. Go to Profile → My Account
3. Tap Delete My Account
4. Confirm your request

If your account is eligible for deletion, your account will be deleted and your login access will be disabled.

When account deletion may be temporarily blocked

To protect users and complete financial or platform obligations, account deletion may be blocked if your account has any of the following:

• Money remaining in your wallet
• Funds currently held in escrow
• A cashout request still being processed
• A payment still pending
• Active tasks that are not yet completed or settled
• Open support issues or disputes
• Pending platform fees

If any of these apply, resolve the item in the app first, then return to Profile > My Account > Delete My Account.

What happens after deletion

When your account is deleted:

• Your login access is disabled
• Your personal profile information is removed or anonymised
• Connected device tokens and active sessions are revoked
• Your account is marked as deleted in our systems

Data we may retain

Some limited records may be retained where required for:

• Legal compliance
• Accounting and financial reporting
• Fraud prevention and security investigations
• Dispute handling and enforcement of platform rules

This may include transaction records, ledger entries, or minimal audit logs that we are legally or operationally required to maintain.

If you cannot access the app

If you cannot log in to the app, you can submit an account deletion request below. This fallback is only for users who cannot access the in-app deletion option. Our support team may contact you to verify ownership of the account before processing the request.